Reservation & PMS sync
Booking data flows into the operating system and prepares the stay before the guest arrives.
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Intelligent hospitality
One connected guest journey. From booking to departure.
ZS Holding combines access, self check-in, hotel operations, AI guest service and robotic reception in one coordinated solution for hotels, serviced apartments and Airbnb portfolios.
How it works
A simpler arrival for guests. Better control for operators.
Identity & self check-in
The guest confirms their details at a kiosk or digital touchpoint and receives the relevant access rights.
Secure room access
Smart locks, mobile credentials and Airbnb key safes provide controlled, trackable entry.
Always-on guest support
AI phone service and human-like reception robots answer questions, guide guests and escalate when needed.
Hospitality systems
A complete operating system for modern hotels.
From arrival to departure, the guest journey becomes simpler while operators gain control, consistency and real-time visibility.
Electronic access
Secure, easy-to-use smart locks and mobile access for hotels, apartments and Airbnb properties.
Self check-in kiosks
Fast multilingual arrival, identity checks and room access without reception queues.
Hotel management
Connected workflows for reservations, rooms, staff, guest requests and operational reporting.
AI phone service
An intelligent voice assistant that answers calls, explains services and supports guests around the clock.
Robotic reception
Human-like reception robots that welcome, guide and answer common guest questions.
End-to-end integration
Hardware, software, setup and support delivered as one coordinated solution.
A connected hospitality platform
Technology that supports the guest — and the team behind every stay.
See Mia in operationBelow you can see an authentic photo and video of our working Mia model. A live demonstration is also available for hotel owners and partners.
Mia · Humanoid reception
A human-like host for welcome, guidance and everyday questions.
Mia can support the reception team by greeting guests, presenting hotel services, explaining the next steps and answering recurring questions in multiple languages. When a request needs a person, it can be transferred to the appropriate employee or service channel.
- Multilingual guest welcome and orientation
- Information about rooms, breakfast, services and local guidance
- Support for recurring questions around the clock
- Connection to staff for requests that require personal attention
Self check-in
Arrival without queues — connected to the hotel workflow.
The kiosk guides guests through a configured arrival process: reservation lookup, data and identity confirmation, payment where enabled, and delivery of the appropriate room credential. It can work with the PMS and booking flow so reception retains oversight.
- Multilingual step-by-step check-in
- Reservation and identity confirmation
- Room card, QR or mobile access depending on configuration
- Staff support remains available when assistance is needed
AI telephone service
Every call answered — with a clear path to the hotel team.
The voice assistant can answer incoming calls around the clock, explain hotel services and common procedures, collect the reason for the call and route requests that need a person. The content and escalation rules are configured for each property.
- Answers recurring questions in multiple languages
- Explains check-in, access, breakfast and hotel services
- Collects the caller’s request in a structured way
- Transfers important or complex cases to the team
T2Walk access ecosystem
Smart locks and compact key safes managed as one access solution.
Electronic room locks and compact safes for Airbnb, serviced apartments and hotel operations can be introduced within the same T2Walk environment. Operators can prepare and change guest access without a physical key handover and manage the solution centrally.
- Programmable guest access and temporary codes
- Suitable for hotels, apartments and Airbnb portfolios
- Central setup for locks and compact key safes
- Working hardware models available for demonstration
Connected operations
Designed to work with your hotel stack.
The solution can connect with PMS, booking and operational workflows so reservations, rooms, access permissions and guest requests remain coordinated.
zsdh.io — PMS · Channel Manager · Self Check-in →One platform for every stay.
Hotels
A complete arrival and service layer for independent hotels and multi-property operations.
Serviced apartments
Remote access, automated arrival and central oversight without a permanent front desk.
Airbnb portfolios
Secure key handover and property access designed for simple guest use and efficient host control.